Tidio

Tidio is a customer service platform built around live chat, with an AI agent called Lyro that answers common customer questions on its own. It sits on your website as a chat widget and pulls support, sales, and social messages into one shared inbox.

Lyro is the AI piece. You point it at your FAQs or help content, and it starts handling the repetitive questions that fill a support queue, like where an order is or how returns work. When a question is outside what it knows, or the customer asks for a person, it hands the conversation to a human with the context attached.

What Lyro does day to day:

• Answers FAQ-style questions in natural language, trained on your own content
• Recognizes intent rather than matching exact keywords
• Performs simple tasks like checking order status when connected to your store
• Escalates to a human agent when it is unsure or asked
• Works across the channels Tidio already covers, not just the website widget

Around the AI, Tidio is a full support toolkit. The visual chatbot builder lets you set up flows without code, for things like greeting visitors or recovering an abandoned cart. The shared inbox brings live chat, email, Messenger, Instagram, and WhatsApp into one place, so a small team is not jumping between apps.

It leans toward e-commerce. The Shopify integration is deep, and it connects to other store and site platforms too:

• Shopify, BigCommerce, WooCommerce, and Wix
• WordPress and other common content systems
• Messenger, Instagram, and WhatsApp as chat channels
• Zapier for everything else

Common ways teams use it:

• Online stores automate pre-sales and order questions, then recover carts with proactive messages
• Support teams deflect repetitive tickets so people handle the genuinely hard ones
• Marketers capture and qualify leads straight from the chat widget
• Small business owners run chat, social, and email replies from a single inbox

Lyro is priced by conversations. You get a set number of AI-handled conversations a month, and the cost scales with how many you need. Freemium model with a free tier for live chat and basic bots, scaling to paid plans by agent seats and features, with Lyro AI billed by the volume of conversations it resolves.

Best for small and mid-size businesses, especially online stores, that want an AI agent to take the repetitive questions off a small support team. Not ideal for large enterprises that need deeply custom support workflows and integrations, where a heavier platform fits better.