Otter.ai

Otter joins your calls on Zoom, Google Meet, and Microsoft Teams, records them, and hands back a written transcript plus an AI-generated summary. Transcription holds up reasonably well across accents, technical jargon, and multi-speaker recordings.

The transcript isn't really the point. The searchable archive is. Every meeting you've ever recorded becomes queryable, so you can search "pricing" across six months of customer calls and surface every mention. The longer you use it, the more that archive is worth.

So the habit shifts from "I'll take notes" to "I'll ask Otter later." Marketers running customer interviews, sales calls, or internal product meetings stop scrambling to write everything down in the moment. The conversation gets your full attention and the recall comes from search.

Otter Chat lets you ask questions about meetings in plain language:

• "What did the customer say about competitors last week?"
• "Which features came up most in onboarding calls this month?"
• "What was the action item from Tuesday's planning meeting?"
• "Summarize everything we've heard about pricing pushback this quarter"

Common workflows by role:

• Marketers run customer interviews and mine for voice-of-customer language
• Product managers track feature requests across customer conversations
• Sales teams get call summaries delivered without manual note-taking
• L and D teams record training sessions for later review

Setup is light. The integration with Google Workspace and Microsoft 365 calendars is straightforward, and Otter joins meetings on its own based on the calendar settings you configure.

A few specifics worth knowing:

• Live captions during calls help accessibility and follow-along
• AI summaries pull out action items, decisions, and key topics
• Speaker labeling distinguishes voices across multi-person meetings
• The searchable archive scales without performance loss as it grows

The platform integrates with:

• Zoom, Google Meet, Microsoft Teams
• Google Calendar and Outlook for auto-join
• Slack for sharing meeting summaries
• Notion and other doc tools for note workflows

If you need sales-specific call analysis, the kind with competitor tracking by name, deal-stage filtering, and win-loss patterns, Gong goes deeper. Otter is generalist meeting transcription. Gong is sales call analytics. They solve different problems.

Freemium model with a free tier covering a few hundred minutes of transcription monthly, scaling to paid subscription plans with higher minute caps and team management features. Enterprise tiers add compliance and security controls.

Best for marketers running 5+ customer interviews a week or anyone doing voice-of-customer research where the archive value compounds. Not the right pick for sales call intelligence at scale, where Gong's depth in deal analytics earns its cost.