Otter.ai

Otter joins your calls (Zoom, Google Meet, Microsoft Teams), records them, and produces a written transcript plus an AI-generated summary. Transcription handles accents, technical jargon, and multi-speaker recordings with reasonable accuracy.

The real value is not the transcript itself. It is the searchable archive. Every meeting you have ever recorded becomes queryable. Search "pricing" across six months of customer calls and find every mention. Otter Chat lets you ask questions about meetings in natural language, like "what did the customer say about competitors last week?"

The integration with Google Workspace and Microsoft 365 calendars is straightforward. Otter joins meetings automatically based on calendar settings you configure.

Freemium model with a free tier covering a few hundred minutes of transcription monthly, scaling to paid subscription plans with higher minute caps and team management features. Enterprise tiers add compliance and security controls.

Best for marketers running 5+ customer interviews a week or anyone doing voice-of-customer research. For sales-specific call analysis with deeper deal intelligence features, Gong is more sophisticated.